Privacy Policy

We collect only the information you voluntarily provide when you contact us or book an appointment. This may include:

• Your name and phone number (required for appointment booking via WhatsApp)
• Your email address (optional, if you choose to email us)
• Your preferred service area and message (optional, via our contact form)
• Any information you share during phone calls or in-clinic consultations

We do not use tracking cookies, analytics scripts, or any automated data collection on this website. The only third-party service embedded on our site is Google Maps, which may set its own cookies when the map is loaded.

We use the information you provide solely for the following purposes:

• To respond to your inquiries and schedule appointments
• To communicate with you about your treatment, appointments, and follow-up care
• To maintain internal patient records required for dental care delivery
• To comply with legal and regulatory obligations under Indian law

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Our website integrates with the following third-party services. Each operates under its own privacy policy:

• WhatsApp — When you submit our contact form, your message is sent via WhatsApp to the clinic number. WhatsApp is owned by Meta. See WhatsApp's Privacy Policy.
• Google Maps — Our contact page embeds a Google Maps iframe to help patients find the clinic. Google may collect usage data when the map loads. See Google's Privacy Policy.
• Netlify — Our website is hosted on Netlify, which may log standard server access data (IP address, browser type, pages visited) for operational purposes. See Netlify's Privacy Policy.

We retain your contact information and communication history for as long as necessary to provide dental care and comply with Indian medical record-keeping requirements. If you wish us to delete your contact details from our active communication channels, you may request this at any time (see Contact section below).

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your contact details from our communication channels
• Withdraw consent for future communications at any time

Our services are available to patients of all ages, including children accompanied by a parent or guardian. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information without consent, please contact us and we will promptly remove it.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We encourage you to review it periodically.

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Phone: +91 89392 25604
• Email: orocraftdentalclinic@gmail.com
• Address: Nongmensong, Dongkamon, Lailad, Shillong, Meghalaya 793019